Dear Glacier ENT patients and families and referring providers:

Due to the pandemic corona virus (which causes COVID-19 disease), we have activated a preparedness plan to protect our patients and our staff from infection.

The intent of this plan is to provide ongoing medical services, in a conscientious manner, to reduce our patients’ exposure to other patients who might be infected and to protect our staff from patients who might be infected.

Given the features of this virus, patients who are infected may be contagious from 4-14 days before showing any symptoms of COVID-19 and may inadvertently leave active infectious virus on surfaces they touch.

For patients with active cough or sneezing, active infectious virus can be spread via droplets to those in close proximity.

For these reasons, any patient, without symptoms, having contact with other patients in our office or contact with our office staff must be assumed to be contagious.

In accordance with the guidelines set out by the CDC and other health authorities, we are taking the following precautions in our office:

WHAT WE ARE DOING:
• We are offering all of our patients the option of in-person visit or telehealth visit, which is an interactive audio/video visit with your physician.
• We are screening all patients for signs and symptoms and risk factors for COVID- 19 virus.
• We have temporarily stopped our allergy and audiology services, to decrease the amount of patients in the clinic and allow for recommended social distancing. These important services will be reopened as soon as it is feasible.
• We are actively rescheduling non-urgent upcoming appointments if you are in a high-risk group for COVID-19 complications you may have an interactive visit via our telehealth services.
• We are limiting the total number of patients we will be seeing each day to limit the infective risk to our staff and our patients. These changes will create a greater delay in getting an appointment. Please be patient.
• Our team is disinfecting hard surfaces with viricidal wipes and sprays frequently throughout the day. Please alert us if you have sensitivity to fumes from isopropyl alcohol.
• Our team is terminally cleaning the office at the end of the day.
• We may be wearing full personal protective equipment (PPE), such as masks, gowns and gloves while seeing patients to minimize the risk of viral spread to our staff and between patients.

WHAT YOU CAN DO:
• We are encouraging our patients, parents and providers to follow the CDC’s suggested hygiene practices.
• We are asking those who have been diagnosed with COVID-19 or have knowledge of being in recent close contact with someone who has been diagnosed with COVID-19 to refrain from entering our facility.
• We are asking patients to opt for our telehealth services for any upcoming appointments if they have any signs of illness – whether these are symptoms are consistent with COVID-19 or not.
• Patients or parents of patients that enter our clinic who are clearly ill will be asked to kindly leave and will be rescheduled at least 2 weeks into the future or opt for a telehealth visit.
• If you are utilizing a Telehealth visit and you are a new patient, you will be asked to complete paperwork prior to your visit.
• We ask that you come to your appointment alone. If the appointment is for your child, we ask that only one parent accompany your child.
• We ask that you do not bring children, who are not patients, with you or your child’s appointment. Please reschedule if this is not possible.
• We are limiting the total number of patients we will be seeing each day to limit the infective risk to our staff and our patients. These changes will create a greater delay in getting an appointment. Please be patient.
• Our team is disinfecting hard surfaces with viricidal wipes and sprays frequently throughout the day. Please alert us if you have sensitivity to fumes from isopropyl alcohol.
• Our team is terminally cleaning the office at the end of the day.
• We may be wearing full personal protective equipment (PPE), such as masks, gowns and gloves while seeing patients to minimize the risk of viral spread to our staff and between patients.
• We are asking our team members to restrict travel, but if necessary, make sure to take the necessary precautions recommended by the CDC prior to returning to work.
• Our team is closely monitoring their own health and well-being.


Welcome

Glacier Ear, Nose & Throat, Head & Neck Surgery has proudly served the Flathead Valley for thirty-five years. Our physicians are certified by the American Board of Otolaryngology and specialize in the medical and surgical treatment for ear, nose and throat disorders.

Glacier Ear, Nose & Throat strives to achieve our mission of providing quality care of the ear, nose & throat, as well as head & neck specialty in a caring manner which maintains the dignity of all who come into our clinic.


Contact Us

Hours of Operation

Clinic: Monday – Friday: 7:00 a.m. – 5:00 p.m.
Billing Department: Monday – Friday: 7:00 a.m. – 5:00 p.m.

Contact Information

Phone: (406) 752-8330
Fax: (406) 752-8412
Billing Department: (406) 758-0260
Address: 160 Heritage Way, Kalispell, MT 59901